Take care of your calls

Once you get a click-to-call call you will probably close a deal - provided that the call is answered. Most SME cant afford a well trained call center large enough to answer the call volumes a marketing campaign can generate.

Phone-line

Phone-line is the answer. With this service SME will be able to answer large call volumes with an optimal trade off between personal assistance and automated telephony. All tools for building a call center or an IVR-service are included.

Call center

Call center

Everyone logging in to phone-line by the web or by a phone call will be made available on the phone number they have at the moment. This means that you can build your call center independent of the geographic location of your call center staff.

Statistics

Statistics

Phone-line offers full control of the incoming calls. See logging, follow call status, order status and set follow-up tasks in the call list. Or see statistics of the calls or your agents.

Call flow

Call flow

Gain full access to how your call flow is handled and combine call center, on-hold, call-back and voice mail as you wish or let the system make an optimal choice depending on your preferences and the number of available agents.

IVR

IVR

Link to your own Voice XML IVR for full application control and integration to your business logic or use one of the pre built IVR services with an easy-to-use HTTP interfaces for product codes, payment information etc.