Voxway - info

Nyhetstelefonen - the "Newsphone"

At nyhetstelefonen.se you can register to listen to any rss feed by just calling the service phone number. Its free for anyone to use, but if your organisation want an own number for its rss feed youll have to pay a small amount.

Bridge collaboration

A service for boat/yatch owners. A member of a boat club can record anonymous tips to the owner of a boat when he or she suspects something.

The owner receives and SMS containing a number. A message is played when he calls the number. Both the owner and the observer have the possibility to be anonymous.

Quick voting for Bonniers

Bonnier Group had an international conference with hundreds of participants where some polls were to be made and where the results was to be presented for each nationality separately.

Voxway designed a IVR service for voting. By analyzing the country code of the a-number the votes coult be presented in real-time for each nationality separately on a web site without any other equipment than a ordinary mobile phene and no other instructions given than the number to dial

Members of the board were present and very pleased with the service.

Trafiken.nu

Trafiken.nu is a website with traffic information in Stockholm and 3 other regions in Sweden. Voxway won the procurement 2005 among 20 other companies regarding an IVR system that fetches traffic information from the site and reads the information aloud using TTS.

Not only the online traffic information in presented to the user, but also possible notifications when something special has happened in the traffic situation. In fact trafiken.nu has the possibility to change the prompts in the dialogue dynamically as well as the content.

Test on 0771-290 200 (within Sweden)

Uppsala township

Uppsala township wanted to make their website avalieble for the visual impaired and people with dyslexia.

Voxway deliveres the telephony interface for VoiceCorp who parses the website and sends text to Voxway. The content is read aloud by a synthetic voice

Test on +46-18-7279999

The Swedish national organisation for the visually impaired

The Swedish national organisation for the visually impaired (SRF) wants to make their website available via voice in a phone call.

With a phonecall people can hear the content of the website read out by a synthetic voice. The text is delivered by SRF's supplier VoiceCorp who automatically parses the webpage and sends the content to Voxway.

Try on +46-8-4414124 (the service speaks Swedish)

Automatic phone interviews

KI (Karolinska institutet) wanted to perform an investigation about the impact of the influenza in 2006/2007. Postal polls are expensive to perform and many of the respondents could have difficulties handeling the paperwork.

The most effective and comfortable way to gather the information was by calling the respondents. A service was developed where the respondents were called from an IVR system according to a certain schedule. The respondent could identify himself, answer the questions or re-schedule the call to a later time.

Booking of rental appartments

For Sigtunahem, a IVR service was built that parsed a web site for vacant appartments to rent. The caller could book an appartment and enter contact data.

The service used TTS (text-to-speech) to read the details of each appartment for the user. The bookings where inserted directly into the sites booking system delivered by Cross Consulting

Eminenta customer satisfaction survey

Eminenta performs prepurchase inspections of houses. After a inspection they want to ask the customer about their service. This is done with a text-to-speech (TTS) IVR service from Voxway. By using TTS, the questions in the survey can be changed from time to time to refine the questionnaire without any new recordings needed.

Eminenta sends a web request with info about whom to call. Voxway automatically calls (and recalls if needed) the person and performs the survey over the telephone. The results are immediately reported back to Eminenta.

Bonniers crossword errata

Bonniers korsordstidningar is a set of agazines specializing in cross words, Soduku and other games. Sometimes an entry in these magazines is misspelled or incorrect. The correct version is then published on their website. This works for most readers, but many readers are not used to the Internet or unable to connect for the moment. They used to call to the news desk and ask about these issues.

Voxways service parses the website with corrections and uses text-to-speech to read the errata aloud for the caller. In ths manner the corrections can be listened to 24 hours a day and the news desk can prioritize their time and do other things than answering the phone. tog fram ett talsvar som hämtar

Test on 0771-212140 and compare with the text on http://krysset.se/Corpbiz/1287/

Dagens Nyheter Crossword Errata

Sometimes a part of the crossword in the paper is misspelled or incorrect. As an service for the readers, the correct version is in such a case published on a website in cooperation with Bonniers Korsordstidningar. This works for most readers, but many readers are not used to Internet or are unable to connect for the moment. They used to call to the news desk and ask about these issues.

Test on 0771-212140 and compare with the text on http://krysset.se/Corpbiz/1287/

Weather reports for private airmen

SMHI's mission is to manage and develop information on weather, water and climate that provides knowledge and advanced decision-making data for public services, the private sector and the general public.

In order to make last minute weather information available for private airmen, SMHI procured an IVR service from Voxway where text based weather reports are sent over FTP to Voxway's system. When a user calls the service he/she is able to select area of interest and hear an overview and/or detailed information about the local weather, read out by a synthetic voice.

The service was initially procured in 2003 and a similar solution in 2006 with competition from more than 10 companies.

Test at +4611130708 (in Swedish only)

Cases.